At Arcticdart, we are committed to ensuring your satisfaction with our teddy bear products. If you're not completely happy with your purchase, we offer a transparent returns and refunds policy, subject to the terms outlined below.

1. Return Eligibility:

1.1 To qualify for a return, the item must be unused, in its original condition, and with all tags attached.

1.2 Returns are accepted within 30 days from the purchase date.

2. Refund Process:

2.1 Refunds will be processed to the original payment method once the returned item is received and inspected.

2.2 Please allow 5-7 business days for the refund to be completed.

3. Return Procedure:

3.1 Follow these steps for all returns:

• Contact our customer service at support@arcticdart.com to initiate the return process.
• Clearly state the reason for the return and provide your order number.
• Await instructions on where to send the item.
• To expedite the process, include a video or photo of the defective or damaged product as proof for a refund or replacement.

3.2 You will receive an email confirming the completion of your return within 72 hours of receipt. If a refund is necessary, it will be granted within 7 days. Keep in mind, if relying on your bank or credit card company, an additional 3-5 working days may be required for the credit to be credited to your account.

4. Return Cases:

4.1 Faulty Product:

• For faulty products, provide clear images of the defect to support@arcticdart.com. 
• We will arrange a return label, and upon inspection, a full refund will be issued.
• Arcticdart will cover the return shipping costs.

4.2 Package Damaged:

• If your package arrives visibly damaged, document the damage with photos and contact us immediately.
• We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.
• Arcticdart will cover the return shipping costs.

4.3 Wrong Size:

• If you received the wrong size, contact us at support@arcticdart.com for further instructions.
• We will provide a return label, and upon receiving the item, we will send the correct size or issue a refund.
• Arcticdart will cover the return shipping costs.

4.4 Package Torn:

• In the event the package is torn upon arrival, document the damage and contact us immediately.
• We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.
• Arcticdart will cover the return shipping costs.

5. Contact Information:

For any questions or concerns related to returns and refunds, please reach out to our customer service at:

• Email: support@arcticdart.com
• Address: 1830 Bailey Rd, Cuyahoga Falls, OH 44221-5256, United States

Thank you for choosing Arcticdart!